Gelco Outdoors: Overcoming Insurance Denial After Severe Hailstorm
Problem
After a severe hailstorm in Fort Smith, Arkansas, Gelco Outdoors experienced notable roof damage. The insurer initially denied the claim outright, citing no hail-related damage. The client was left without coverage for legitimate storm damage that threatened their business operations.
Product
Ultimately, both engineers concurred that the damage fell within the covered policy period. As a result, Gelco received proper compensation, and Four Star installed a superior, hail-resistant roofing system. The client was thoroughly satisfied with both the outcome and the quality of the new roof, and now serves as an excellent reference for Four Star General Contracting.
Solution
Upon Four Star General Contracting's advisement, Gelco initiated a new claim. Only after this second claim did both parties introduce engineers—one hired by the insurer and one by Four Star—ensuring balanced evaluation. Four Star's expertise in documentation and understanding of insurance processes was crucial in building a compelling case that warranted professional engineering assessment.
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